Frequently Asked Questions
Clear answers about Health Is Good (HIG), services, and medical coordination in China.
About HIG
What is HIG and how does it relate to DOUTRES Group?
HIG is the healthcare-coordination division of DOUTRES Group. Under the All Is Good vision, HIG connects international patients with trusted hospitals in China’s leading cities (currently Hangzhou & Shanghai). We handle the logistical, linguistic, and liaison aspects so you can focus on care.
Why should I consider China (Hangzhou or Shanghai) for my medical care?
China’s Tier-1 medical hubs combine advanced equipment, internationally-trained specialists, and efficient scheduling. Choosing Hangzhou or Shanghai means accessing major hospitals in the Yangtze Delta region with strong international service infrastructure.
Packages & Pricing
What’s included in every HIG package?
- Free case intake & medical summary
- Hospital / specialist matching
- Appointment booking
- Basic hospital paperwork support
How do the tiers differ?
Essential: Base service for cases in Hangzhou or Shanghai. Includes 1 day on-site interpreter / coordinator.
Standard: Everything in Essential + 2 days on-site interpreter / coordinator + follow-up, visa paperwork guidance, travel / hotel logistics, results summary.
VIP: Custom pricing. Everything in Standard + priority scheduling (where available), 4+ days on-site coordination, local arrangements (driver / concierge), second-opinion review, after-care check-ins, 24 / 7 chat support, and access to other cities / hospitals beyond Hangzhou & Shanghai.
Do the listed prices include hospital fees, flights, or accommodation?
No — the published fees cover HIG’s coordination services only. Medical provider fees, surgeries, medications, imaging, flights, hotel and travel transfers are not included.
Travel & Logistics
Will I need a special visa for treatment in China?
For many international patients, standard visa categories suffice. However, for complex treatments or stays beyond 30 days, medical-treatment visas (such as S 1 or S 2) may be required. HIG will guide you through documentation and assist with hospital letters when needed.
What destinations does HIG cover?
Currently we focus on Shanghai and Hangzhou. Other cities or hospitals can be included under the VIP package at additional cost, ensuring high quality standards and reliable partners.
Medical Process
How is the hospital / specialist matching handled?
After case intake, HIG reviews your summary and contacts partner hospitals to identify appropriate specialists. We coordinate direct hospital matching and share your case summary with shortlisted physicians. This service is included in all tiers.
What happens after my treatment is completed?
Standard and VIP tiers include a results summary and after-care check-ins. We ensure you receive all documentation, follow-up options and continuity of care from your hospital team.
Documents & Policies
What are HIG’s commitments around transparency and service?
- Clear scope of services
- Documented fees and steps
- Multilingual assistance (English / Français / 中文)
- Partnerships only with accredited institutions
Is there a cancellation or refund policy?
Yes. Once coordination work begins, fees are non-refundable. Cancellation fees apply depending on the case stage (e.g., after hospital booking or travel arrangements). Details are provided in your agreement.
Do you offer Traditional Chinese Medicine (TCM)?
Yes. Many partner hospitals integrate TCM with modern care. If your case benefits from acupuncture or herbal therapy, HIG can coordinate these services case-by-case.
Disclaimer
HIG coordinates and facilitates access to medical care in China. We are not a medical provider and do not offer medical advice, diagnosis or treatment. All clinical decisions belong to licensed physicians and institutions. Ensure you have appropriate consultations, insurance coverage and understand all medical, legal and travel risks.