Transparent coordination packages for healthcare requests.
HIG package fees are coordination fees. They exclude medical provider charges, medications, imaging, lab tests, hospital deposits, travel, accommodation, visas, insurance, and other third-party costs.
Commercial scope note
Package inclusions and pricing are indicative planning tools and remain subject to provider confirmation, availability, patient-specific requirements, destination rules, and HIG scope review.
Essential
Best for: straightforward coordination in Hangzhou or Shanghai.
- Hospital / specialist matching
- Appointment booking
- On-site interpreter & coordinator — 1 day
- Hospital paperwork support
Standard
Best for: added logistics and visit follow-up.
- Everything in Essential
- On-site interpreter & coordinator — 2 days + follow-up
- Visa paperwork guidance
- Hotel / transfer coordination
- Follow-up & results summary
VIP
Best for: complex requests, longer stays, or other cities.
- Everything in Standard
- Priority scheduling where available
- 4+ on-site coordination days
- Second-opinion review coordination
- After-care check-ins
Package inclusions at a glance.
| Inclusion | Essential | Standard | VIP |
|---|---|---|---|
| Free intake & medical summary | Included | Included | Included |
| Hospital / specialist matching | Included | Included | Included |
| Matching depth | Core matching | Expanded matching | Comprehensive matching |
| Appointment booking | Included | Included | Included |
| Priority scheduling | — | — | Where available |
| Interpreter & on-site coordinator | 1 day | 2 days + follow-up | 4+ days |
| Visa paperwork guidance | — | Included | Included |
| Travel & logistics booking | — | Hotel / transfers | Expanded local arrangements |
| Second opinion review coordination | — | — | Included when appropriate |
Extras: extra on-site day from $630/day; standalone interpreter from $290/day; standalone coordinator from $340/day. All prices shown are indicative HIG coordination fees in USD for Hangzhou/Shanghai unless agreed otherwise.
Clear limits before package decisions.
Structured support
HIG provides coordination support and is not a hospital, clinic, or medical provider; medical advice and decisions remain with licensed professionals.
Availability not guaranteed
Appointments, departments, physicians, and timing depend on hospital capacity and clinical suitability.
Patient responsibility
Patients remain responsible for medical costs, deposits, travel, visas, insurance, and destination rules.
Scope limits
HIG does not manage emergencies and may decline unsafe, incomplete, or non-compliant requests.
No refunds after work begins
HIG coordination fees are non-refundable once work has begun; cancellation fees depend on case stage.
Changes & overages
Added services such as re-booking, extra days, or additional matching rounds are billed separately.
Liability
To the maximum extent permitted by law, HIG liability is limited to coordination fees paid to HIG for the case.
Data & privacy
Personal and medical information is handled for coordination purposes only and should use approved secure channels when sensitive.
HIG facilitates healthcare coordination and information exchange. HIG is not an emergency medical service and does not provide diagnosis, prescriptions, treatment, or medical decisions through this website. For emergencies or urgent symptoms, contact local emergency services or an appropriate qualified medical provider immediately. Do not send full medical records, ID documents, payment details, or highly sensitive files through general web forms; if documents are needed, HIG will provide an approved secure process.
Within the DOUTRES Group ecosystem.
HIG is the healthcare coordination route within DOUTRES Group, connected to sourcing, product quotation, partnership, and digital initiative pathways through one clear ecosystem.
Back to DOUTRES Group · Find the right route
Core branches: HIG — Healthcare coordination · SIG — Sourcing projects · MIG — Product quotes · Connected initiative: AGS